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Aspirus Keweenaw earns 4 national Excellence Awards for quality and patient satisfaction

Aspirus Keweenaw Hospital has earned four national awards for quality and patient satisfaction. Shown are some of the providers and staff who work hard to make every patient experience the very best it can be.

LAURIUM, Mich. – Aspirus Keweenaw Hospital in Laurium is the recipient of four national Excellence in Healthcare Awards from industry leading research-marketing firm, Professional Research Consultants (PRC). This is the second consecutive year that Aspirus Keweenaw has earned the awards for quality and patient satisfaction. The awards are based on patients’ perception of care, and were presented to Aspirus leaders at the PRC Excellence in Healthcare Conference in Austin, Texas, June 2.

Aspirus Keweenaw was recognized for Excellence in Healthcare with awards for:

• Responsiveness of Staff – Inpatient Services
• Discharge Information – Inpatient Services
• Overall Quality of Care – Inpatient ICU Services
• Overall Quality of Care – Inpatient Services

All five-star awards that Aspirus Keweenaw earned rank them in the top 10 percent of PRC’s database of national healthcare organizations for 2016. In addition to Aspirus Keweenaw, Aspirus Ontonagon, Aspirus Iron River and Aspirus Ironwood hospitals received Excellence in Healthcare Awards.

“This is a tremendous honor and testament to our commitment to continuously improve the patient experience and deliver a higher level of care for patients close to home,” said Karen Dugdale, Aspirus Upper Peninsula Regional Patient Experience Leader. “Our culture of caring is a key part of what all patients and their families experience when they come to Aspirus.”

PRC’s annual Excellence in Healthcare Awards recognizes hospitals rated at the top of the industry. Ratings are based on H-CAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. The H-CAHPS government quality rating system is shared publicly at medicare.gov. The data was collected by PRC through phone interviews with patients following their care at Aspirus.

“It is an honor to recognize Aspirus Keweenaw with these Excellence in Healthcare Awards for their deserving work,” said Joe Inguanzo, PRC President and CEO. “It takes true dedication and determination to achieve this level of excellence in healthcare and Aspirus Keweenaw has shown their commitment to making their hospital a better place to work, a better place to practice medicine and a better place for patients to be treated.”

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Aspirus is a non-profit, community-directed health system based in Wausau, Wisconsin. With more than 7,000 employees, Aspirus serves communities throughout the western Upper Peninsula of Michigan and northern and central Wisconsin. The integrated system includes four hospitals in Michigan and four hospitals in Wisconsin, 50 clinics, home health and hospice care, pharmacies, critical care and helicopter transport, medical goods, nursing homes and high-quality affiliated physicians. For more information, visit aspirus.org.

Professional Research Consultants, Inc. (PRC) is a nationally-known healthcare market research company headquartered in Omaha, Nebraska. For more than 30 years, PRC has facilitated millions of interviews, delivered insightful reports, and provided customized research solutions to hospitals and healthcare organizations. In addition to being a certified vendor for government-mandated CAHPS surveys, PRC also provides research services that measure patient experience, physician engagement and employee engagement, as well as Community Health Needs Assessments.

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