The conversion of 52 branches of Wells Fargo Bank to Flagstar bank branches over the weekend resulted in frustration and inconvenience for some customers
Flagstar says most of the issues centered around access to flagstar.com, access to Flagstar online banking, and debit cards either not received or not working.
These factors combined to create an overflow of calls to the bank’s customer service line, creating even more frustration for customers.
Flagstar says they have corrected the issues with the website, updated flagstar.com/welcome with specific steps and instructions for logging in the first time, and brought on a significant number of people to provide extra support in our call center.
They will also be reversing any late or overdraft fees caused by these issues and will be delivering debit cards to customers within 24-48 hours of their request.
Flagstar says they have plenty of cash and instant-issue ATM cards at our branches to help with customers’ immediate needs. Plus, customers can use their cards fee-free at Allpoint and Presto network ATMs. These are available at most CVS, Walgreens, Target, Kroger, Publix, Safeway and Circle K locations.
Customers who had trouble logging in to Flagstar are asked to visit flagstar.com/welcome. If they have concerns about transactions made as Wells customers over the weekend, those transactions will show in their balances at the end of Dec. 4.
If they would like to add another account holder to their checks, contact Flagstar at (888) 248-6423 or visit a local branch. For other information, visit flagstar.com/welcome, visit a local branch, or call (888) 248-6423.